ESA is the Employment and Support Allowance agency that provides assistance, guidance and advice to those people out there who are unemployed and looking for a job. The service is related and is in fact run by the Department of work and pensions, a government firm, also popularly known as the DWP. The DWP ESA enables people to find work and as such, there is a need for it to set up channels of communication for people who use the scheme to be able to get in contact and share any problems, issues or enquiries they may have with the service. The ESA Contact number should be used for much of this, however, besides the ESA Phone number, there are also many other options available to contact ESA and receive ESA support without using the ESA contact phone number, all of which are to be discussed in the following text.
Phone our ESA contact number now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.
|DWP DEPARTMENT||PHONE NUMBER|
|Employment and Support Allowance||0345 608 8545|
|ESA Claims Number||0345 608 8545|
|ESA Appeals Number||0345 608 8545|
|ESA complaints number||0345 608 8545|
|ESA Benefits hotline||0345 608 8545|
|ESA Wales Number||0345 608 8545|
|Jobcentre ESA Number||0345 608 8545|
The ESA telephone number for getting help and registering a customer service issue or enquiry can be found online and it is provided here:
0345 608 8545
The advantages of using the ESA number is that a call to the Employment and Support allowance through this number is 100% free and you will not be charged for the price of the phone call, as so many other companies customer service lines do. The DWP ESA pride themselves in providing good support and through ringing this number, you can expect to be put through to an advisor in a matter of minutes, who is trained and qualified to deal with your enquiries. The ESA contact number can be used to check on the status of a benefit claim for example or alternatively, can be used to just speak generally about the service, perhaps even making a complaint about your particular experience with them. The ESA phone number provided above is a general one, that is used for many different issues. An alternative ESA telephone number can also be found besides this ESA helpline and this could be used for an issue that is particularly urgent as it will be more direct towards a specific department of the ESA.
ESA Support from the company website
As previously discussed, there isn't just one phone number available for you to call ESA, there are in fact several and the ESA contact phone number will vary dramatically, depending on the circumstances and purpose of you making the phone call. An ESA number is out there for you to contact ESA immediately and by using their website, which can be found at the following link:
A potential caller or customer using the service will be able to easily navigate through and easily find a suitable number that is more specific to the reason of their call and therefore, allow them to reach a resolution much quicker, calling through the helpline may achieve the same result, as you could be diverted to a similar department, however, this is much quicker. The disadvantage of calling a different number is that not all of their phone numbers are completely free like the helpline and you could get charged for making the call.
In addition to finding some more specific contact numbers on the website, it could also be used to facilitate a much quicker solution than ringing the company, without having to pick up the phone. The website contains an extensive set of FAQs, which are questions that have been frequently asked by customers in the past. This should always be a first point of call before you start to ring the company because it could save you a lot of time, as there may be a full chat thread that is aimed at an identical issue you are having, just a few weeks, months or years earlier by a former customer and a clear and verified solution to your problem might already exist.
Using Twitter to contact Employment and Support Allowance
The company also has a dedicated twitter page aimed at users of the service that can be found at the following link below:
This can be used for those people who perhaps have a less than urgent enquiry to make about any issue in particular. You can post on the Twitter page and expect to receive a reply with a solution, or the means or next steps towards finding a solution within the same day as the account is regularly monitored by the customer, which provides an excellent alternative form of customer service, besides ringing the company.
Using Facebook to contact ESA
Facebook provides an alternative social media outlet to the Twitter page described above and should be used for similar, non-urgent enquiries, the link to which can be found below:
This can sometimes provide more useful information as there is more space on a Facebook page to talk about the company itself and any issues they are having. A widespread issue may be reported on the Facebook page anyway with solutions, so it is always worth checking that first. If not, you can easily post your message to the page, or on the page for others to see and you can expect to receive a reply within the same day from the company as both ESA social media accounts are checked and maintained on a fairly regular basis to ensure a good level of modern customer service with several different channels of communication.
ESA Opening Hours
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|8am - 8pm|
|9am - 6pm|
Department for Work and Pensions head office contact address
Department for Work and Pensions