SSE contact number – 0870 186 5221

SSE is a large British energy company that supplies many homes across the UK with gas, electricity, phone and broadband services. The acronym stands for Scottish & Southern electric, however, the company operates nationwide. Such a large customer base, combined with a variety of services offered by the company brings about a clear need to provide customers with a means of contacting them, to resolve any issues, that, regardless of the quality of service given, will inevitably occur from time to time. This article looks to provide an overview and advice on the SSE contact number in order for a customer to be able to contact the company, should they encounter any problems with using the company. There is not just an SSE phone number, as will be seen, the SSE customer services department offer a number of outlets for customers to contact them by, to facilitate a fast solution to any problems, enquiries and issues encountered whilst using their service.

Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call SSE directly, here are some of the departments you may wish to contact.

SSE Customer Services0800 980 8476
SSE Hydro0141 248 3000
Join SSE0345 026 2658
SSE Arena028 9076 6000
SSE Energy Meter0345 026 7039
SSE retentions0800 980 8476
SSE freephone number0800 980 8476
SSE emergency numbersClick here

SSE account number0345 026 2658
SSE business0800 389 4466
SSE sheild0345 076 7646
SSE Broadband0345 071 9498
SSE Boiler Breakdown0345 076 7646
SSE MPANClick here
SSE Warm Home Discount0800 622 838

Using the SSE Contact Number

The best option to take if a customer encountered a problem with any branch of the SSE service, would to speak to a customer advisor and seek guidance on the matter, with somebody who is trained to deal with your problems quickly and efficiently. The customer service department can be contacted through the following number:

0345 026 2658

This will direct the customer to the appropriate person and this will depend heavily on the nature of the problem. There may be some autonomous steps to follow before you are put straight through to a friendly advisor who can tackle your specific problem for you.

The extensive helpline can be called at a wide opening times throughout the day to suit customers who are perhaps working throughout much of the day from 9 AM until 5 PM for example. The helpline is open from 8 AM in the morning until 8 PM at night during week days, from Monday to Friday. Weekends see reduced opening times for the SSE contact number, but SSE still pledge to keep their lines open from 8 AM in the morning, the same as weekdays, with an earlier closing time of 2 PM for all weekend enquiries.

Other Channels of Communication with SSE

The first point of call if somebody experiences a problem,should be the website. The diverse nature of the business means that problems could be far and wide apart. Typical problems that may be encountered for example could range from a boiler being broken, a power cut a customer wants to gain information about or perhaps a clerical error has been made to your recent bill for which ever service you are registered with. The website of SSE, which can be found at the following address:

Will provide the customer a chance to narrow down their search of problems by following instructions on the website. The technology will then generate an appropriate course of actions to take once you have narrowed your search down by specifying what you need to contact them about (gas, electricity, phone, broad band, moving home, home services, accessibility and water) and the reason why (this is typically characterised by the level of urgency, whether it is an emergency, just a general enquiry, a meter reading, complaint etc.). The website may provide the customer with a different phone number to the one above and this may be the best SSE phone number to ring as it may be more specific than the general one shown above and lead to faster problem resolution.

Phoning the SSE contact number team​

Other forms of communication and solutions to a problem include something like the extensive FAQs found on the SSE website. These provide a chat thread for past problems customers may have had and it is definitely worth checking these out before you go ahead and give them a ring as they can often lead to finding a fast solution in many cases, if the same problem has occurred for somebody else in the past.

Additional streams of information come from the dedicated social media accounts of SSE. A Twitter account can be found at the following link:

This could be the ideal solution for somebody that just has a general problem, that is not necessarily urgent or an emergency. It is useful perhaps for people who dislike speaking on the phone and can provide a good alternative outlet that can be fast and efficient at solving a problem.

SSE also has a Facebook page for its customers, who are free to join as they please and can post similar questions and enquiries as they can on Twitter, Facebook is a much more widely used platform so could be more ideal. The Facebook page for the company can be found at the following link:

The Facebook group also contains more information on the company as a whole, than a platform such as twitter can display and could even contain your solution without even having to post.

Additional services found on the website can also see customers instant messaging one of the advisors, as a good alternative that many people may prefer to use instead of the SSE contact number.

SSE Opening Hours

DayOpening Hours
24 Hours
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24 Hours

SSE Head Office contact address

Scottish and Southern Electric
Inveralmond House
200 Dunkeld Road

SSE official website

SSE customer services email address

SSE website contact form

SSE on Twitter